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How do I shop on this website?
Simply click the product you want to order, choose order details (colour, size, etc...) and add to cart, then checkout, easy and fast!
...Or you can just email us with order details, we will send you an invoice. How to make an exchange OR return for refund?
Please check our policies for details. Which size should I order / how do I know my size?
Please check our size chart for details. How do I measure myself?
We have provided the proper way for measuring, please check it here. I cannot find my size in your size chart, what should I do?
Please contact us by email, we can do a customized making order (made to measure) for you. How can I order dress(es) for little girl(s)?
Please contact us by email with her (their) actual measurements, we do customized making (made to measure) for all children sizes. Do you have a show room, so I can visit to check the dresses?
We are sorry that we don't have a show room for you to visit. But we can send you a sample dress for you to check out the quality and the fabric. Please contact us for details. I have some urgent case and need your product quickly - can you help?
We do offer express making and delivery service for a reasonable charge. Please contact us for details. Do you send catalogue?
We are sorry that we don't do catalogues for now. If you need any additional information, please contact us. Do you send fabric/colour swatch?
Yes, we do. You can order satin colour swatches at here. If you cannot find the colour you are looking for, please contact us for help. Why you are selling you products in such a great value?
We are the first hand distributor and we do both retail and wholesale, in order to pass our customers best value, we cut all middlemen and sell directly to our customers, unlike many high street shops who make up over 200%. What payment methods you accept?
We accept VISA & MASTER CARD, all major debit cards (via PayPal gateway), PayPal and Google Checkout as online payment methods. We also accept Bank Transfer, Postal Order and Personal Cheque for mail order. Can I order the dress(es) over the telephone?
Yes, you can. However, please note that we can only accept credit cards (VISA & MASTER CARD) for telephone orders. And we will not store your card numbers. Do you ship internationally?
We ship worldwide and would be pleased to offer you a fast and secure shipping internationally. For customers out of EU, please contact us before ordering. How long it will take to receive my order?
Please see our policies for making time. Do I need to be at home to sign for it? What if I am unable to be at home?
Our delivery service requires a signature on delivery as confirmation of receipt. If you are not home, the postman or delivery carrier will leave you a card instructing you where to collect your item.
You can also contact us for tracking informations. What to do if the dress is creased during the delivery?
We only send our products out in a small packing, this might cause some creases during delivery. There are few ways to remove the creases. 1. you can try to hang your dresses in a batherroom for few days, let the steam work on it. 2. if you have a steam iron, then you simply hange the dress and iron it with the steam. 3. if you dont have a steam iron, put the dress flat on your iron board, put a thin cloth on it then iron on the cloth.
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